Shipping & Returns
Returns are accepted within 60 days of your order date for orders placed on lumehra.com and shipping within the contiguous United States and Canada. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and “Duties & Taxes Reimbursements” will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales to Hawaii, Alaska and APO/FPO addresses are final.
To create a return, please send us an email at firstname.lastname@example.org. We will start the process and provide the shipping label.
We only accept returns for eligible products purchased on lumehra.com. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.
Currently, we do not offer exchanges.
All shipping costs will be messaged during the checkout process if applicable. We currently offer only ground shipping 3-8 business days via a selected ground carrier.